Practice Policies

Office Policies


Dental Insurance is different from medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment.

Financial Options

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit®. Click here for more information or to apply for financing.

Learn More about CareCredit®

Cancellation Policy

Part of our mission is to be on time for our patients and to be efficient in all ways. It is our hope that our patients will be equally respectful. Kindly provide at least two business days’ notice for any appointment that needs to be rescheduled. Our business hours are Monday through Thursday, 8AM to 5PM. If, for example, you have an appointment on Monday morning and need to reschedule, we expect you to notify us by the Wednesday morning prior, and we will be happy to assist you in rescheduling. Appointments cancelled with less notice may be subject to a cancellation charge.